No, we do not have a counter inside the Cancun Airport terminal. Instead, we offer something much better - a complimentary pickup service! We meet you at the Family & Friendly area of the airport and provide free transportation to our nearby office. This approach allows us to avoid the extremely high airport rental fees that other companies pass on to customers, and it means you skip the notorious long lines at airport rental counters. Most customers find this much more convenient than navigating a busy airport rental car facility.

From the moment you land at Cancun Airport to driving away in your rental car typically takes 30-45 minutes total. This includes time to clear customs, collect luggage, meet our representative, take the 5-10 minute shuttle ride to our office, and complete the rental paperwork. During peak travel seasons, traditional airport rental counters can take 2-3 hours due to long lines. Our personalized pickup service is significantly faster and much less stressful, especially for families with children or large groups.

No problem at all! We monitor all flight arrivals at Cancun Airport in real-time. If your flight is delayed, our pickup team will adjust and be there when you actually land - no extra charge. If you arrive early, we'll do our best to accommodate you immediately, though there may be a short wait if we need to adjust our schedule. We recommend providing your accurate flight information when booking so we can track it automatically. This flight tracking service is included free with every airport pickup reservation.

Absolutely! We specialize in family and group travel. Our pickup shuttles are spacious and can accommodate families with strollers, car seats, beach equipment, and all your vacation luggage. For groups of 8 or more, we can arrange multiple shuttle pickups if needed (still free of charge). When booking, just let us know your group size and approximate luggage quantity so we can ensure the right shuttle is waiting for you. We've successfully handled wedding parties of 20+, multi-family reunions, and everything in between.

No! Our airport pickup and drop-off service is completely FREE - there are no hidden fees or surprise charges. This includes the meet-and-greet at the airport, shuttle transportation to our office, and return shuttle when you drop off your rental car at the end of your trip. Many other Cancun airport car rental companies charge $15-30 USD per person each way for similar services, but we believe this should be included as part of providing excellent customer service. The price you see when booking online is your total cost.

You'll need a valid driver's license from your home country (must be held for at least 2 years), a passport, and a major credit card in the driver's name. International Driver's Permits are recommended for non-English licenses but not strictly required. The credit card is necessary for the security deposit (refunded when you return the vehicle undamaged). We accept Visa, Mastercard, and American Express. Cash or debit cards cannot be used for the deposit, as this is a Mexican legal requirement for all car rentals.

Mexican law requires all vehicles to carry liability insurance, which is included in all our rental rates. This covers damage you might cause to other people or property. We also offer optional collision damage waiver (CDW) and theft protection packages at competitive rates. Many international credit cards and travel insurance policies do NOT cover rentals in Mexico, so we strongly recommend purchasing our additional coverage for complete peace of mind. Our staff will explain all options clearly at our office - there's never any pressure or rushed decisions.

Yes! Our free drop-off service works in reverse. Simply drive to our office (we're just 5-10 minutes from Cancun Airport), and we'll provide complimentary shuttle transportation back to the airport for your departure flight. We recommend arriving at our office at least 2.5-3 hours before international flights to allow time for the shuttle ride, check-in, and security. You can also choose to keep the car until the night before departure and use our shuttle the next morning - whatever works best for your schedule.

We provide 24/7 roadside assistance throughout Mexico at no additional cost. If you experience any mechanical issues, get a flat tire, run out of gas, or need emergency help, simply call our emergency hotline (number provided with your rental documents). We'll send assistance to your location or arrange a replacement vehicle if necessary. Our goal is to ensure your vacation continues smoothly no matter what happens. We also provide WhatsApp support for quick questions during your rental period.

Yes! We offer infant car seats (0-1 year), toddler seats (1-4 years), and booster seats (4-8 years) for a small daily fee. Infant seats are provided free of charge. Car seats must be reserved in advance when you book your vehicle to ensure availability. We install them before you arrive, so your rental is completely ready for your family when you reach our office. All car seats meet international safety standards and are thoroughly cleaned between rentals. Many families traveling to Cancun appreciate not having to bring bulky car seats on the airplane.